FREQUENTLY ASKED QUESTIONS
What is Yondr?
Yondr creates phone-free spaces for artists, comedians, teachers, organizations and more. The Yondr system is a simple solution to a technological problem that allows you to maintain possession of your phone at all times
What is a phone-free show?
At a phone-free show, artists and audiences can enjoy the performance in the moment and without distraction, creating a better experience for everyone. No cell phones, smart watches, cameras or recording devices are permitted in the performance area
How does it work?
Upon arrival at the venue, all phones and smart watches are placed in Yondr cases by our staff and will be unlocked at the end of the show. Guests maintain possession of their phones at all times. Guests may access their phones in the designated Phone Use Areas throughout the venue at any time
Do I maintain possession of my phone at all times?
Will the case affect my phone in any way?
My ticket is on my phone. What do I do?
It’s preferable to have a hard ticket for entry, but Yondr staff will be standing by to unlock your phone so you can access your mobile ticket in order to enter the venue
I have a babysitter at home — Where can I check my phone?
I am on-call for work — Where can I check my phone?
Set your phone to vibrate as you enter the venue. You’ll be able to feel your phone vibrate through the Yondr case when you receive calls or texts. You may use their phone throughout the night at designated Phone Use Areas in the venue
What is a Phone Use Area?
Guests are able to use their phones at designated Phone Use Areas in the venue. All phones must be secured in a Yondr case before guests re-enter the performance space
How do I unlock my phone after the show?
Yondr staff will be stationed at all exits to unlock your phone at the end of the show
Does it take long to unlock the cases and leave the venue?
No. Yondr staff are located at each exit to unlock cases. We find that leaving is consistently faster at a phone-free show. It’s amazing how quickly people move when they aren’t busy screen-touching
I didn’t know about the phone policy. What if I don’t want to do this?
This is the show policy, and as a result we cannot allow entry to any guests with cell phones or smart watches if they are not secured in a Yondr case
What happens if there is an emergency in the venue and I can’t access my phone?
All venue staff and security have cell phones and radios. Should an emergency occur, they are trained to implement and execute safety and emergency procedures. Guests should follow all venue instructions and evacuate immediately in the case of an emergency. Yondr Venue Staff will have hand-held unlocking devices outside at a safe distance from the venue