FREQUENTLY ASKED QUESTIONS

  • Yondr creates phone-free spaces for artists, comedians, teachers, organizations and more. The Yondr system is a simple solution that allows you to maintain possession of your phone at all times.

  • At a phone-free show, artists and audiences can enjoy the performance in the moment and without distraction, creating a better experience for everyone. No cell phones, smart watches, cameras or recording devices are permitted in the performance area.

  • Upon arrival at the venue, all phones and smart watches are placed in Yondr pouches by our staff.

    Guests maintain possession of their phones at all times. Anyone may access their phone during the show by entering one of the designated Phone Use Areas located throughout the venue.

    When the show is over, guests can unlock their Yondr pouches at any exit.

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  • Yes. You will maintain possession of your phone and are responsible for it throughout the duration of the event.

  • No

  • It’s preferable to have a hard ticket for entry, but Yondr staff will be standing by to unlock your phone so you can access your mobile ticket in order to enter the venue.

  • Set your phone to vibrate as you enter the venue. You’ll be able to feel your phone vibrate through the Yondr pouch when you receive calls or texts. You may use your phone at any time throughout the event at designated Phone Use Areas inside the venue.

  • Guests are able to use their phones at designated Phone Use Areas inside the venue. All phones must be secured in Yondr pouches before guests re-enter the performance space.

  • Yondr staff will be stationed at all exits to unlock your phone at the end of the show. After Yondr staff unlocks your pouch, simply remove your items and toss the pouch in one of the bins stationed at exit points.

  • No. Yondr staff are located at each exit to quickly unlock your pouch. We find that leaving a phone-free show is usually faster. It’s amazing how quickly people move when they aren’t busy screen-touching.

  • This is the show policy, and as a result we cannot allow entry to any guests with cell phones or smart watches if they are not secured in a Yondr pouch.

  • All venue staff and security have cell phones and radios. Should an emergency occur, they are trained to implement and execute safety and emergency procedures. Guests should follow all venue instructions and evacuate immediately in the case of an emergency. Yondr Venue Staff will have hand-held unlocking devices outside at a safe distance from the venue.

  • Before contacting us, please check with the venue of the show/event, as any items found the night of are left with the venue’s customer service department.

    If the venue doesn't have your item, please fill out this form and we will try to locate your property as quickly as possible.